Customer Support

(800) 653-6888


Respiratory Medical Supplies

1195 Curtis Parkway Calhoun, GA 30701

E-mail

support@equipmentandoxygen.com

Respiratory Medical Supplies

Clinical Support

It is comforting knowing that you have professional support when you have issues with medical equipment. Southeastern has a team of Registered Respiratory Therapists to address issues such as CPAP settings, CPAP mask fitting issues, or clinical consultation on more complex devices such as the AIRVO2 High Flow Heated Humidification System. Our customer service technicians and Respiratory Therapists can assist with medical equipment setup and troubleshooting.

Market Expertise

We have comprehensive knowledge of the medical equipment and supplies industry that is highlighted by our respiratory therapy expertise and a network of suppliers, service providers, and industry professionals that understand long term care respiratory therapy and care. We specialize in oxygen concentrators, both stationary and portable. If you have an issue we are not equipped to handle, we are happy to direct you to the appropriate industry professional or company that can assist you.

Customer Service

You are more than a number to Southeastern Equipment & Oxygen. Our goal is to be your go-to supplier for all of your medical supply, respiratory equipment, and sleep equipment needs. Our customer service team strives for excellence and customer satisfaction in everything we do. Great pricing is just one of the features to Southeastern Equipment and Oxygen. We are experts in medical supplies. Call and give us the opportunity to earn your business.

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Top 5 Rules for Shopping for Quality Medical Supplies Online

In today’s tech savvy world, shopping for quality medical supplies online, like sleep equipment, can be an overwhelming process. Why buy your oxygen concentrators from us? The bulk of websites out there alone can leave you feeling confused and even frustrated. The online shopping experience comes with a set of complications you may not be prepared for. Its like going to a shoe store and trying on a pair of shoes before you see them. You be unable to try the medical product out for yourself before you buy it. But a lot of times shoppers are very insecure about their choices. They are never quite they’ve purchased the right thing.

Your shopping choices impact your wellbeing. We feel this should be taken seriously. We’ve provided for you the Top 5 Rules for Shopping for Medical Supplies Online. Our goal is to help you become a confident online shopper and minimize the complications of shopping for online medical supplies. Your health is the important thing. If you have any questions, be sure to call our Support team at (800) 653-6888. We can connect you with one of our clinical support and/or respiratory therapists. Our team is happy to guide you through the process of purchasing medical supplies online.

Check the Credibility of Your Supplier

When shopping for medical supplies and sleep equipment online, first check to make sure the company is credible. Do a little detective work. A practical way to investigate the credibility of your medical supplier is to look at their social media accounts. Are they on Facebook? Instagram? Are there positive reviews on these sites? Also, check out Google Reviews. This can be helpful. Also, you can look them up on the Better Business Bureau website to see if they’ve had any complaints.

The best way to check the credibility of your medical supplier is to see if they have physical address. Some online entities do business from multiple locations. As such, ship products from all over the globe. If your proposed medical supplier has a local address, you can be sure that you are dealing with a smaller, customer-service oriented company. This is the kind of company you want to do business with. Another good way to check the credibility of the company is to simply send them an email. If they respond to your query quickly and ask to set up a phone consultation, this is a good sign that you are dealing with a credible company. If there is no email address or contact form available on the site, consider looking elsewhere.

Call and Ask Questions

You are a live, human customer. The tell-tale sign that you are dealing with a credible company is to verify that the company has a live customer service team. Look for a toll-free number to call. Check to see if the company has humans that you can speak with over the phone. Make sure they are qualified to address your specific medical needs. If you need respiratory medical supplies, make sure the company has clinical support or respiratory therapists on staff. If they do, find out if they are available to answer questions you may have about your medical supplies. Here are some general questions you can ask: What is the return policy? What about shipping options? How long does delivery take? What kind of product guarantees are there?

Check the Product Offering

Some online medical supply stores sell many kinds of products; that is, some cyber-stores do not specialize in selling a particular kind of product. These online medical “general” stores are good for purchasing items that you might find at a local brick-and-mortar pharmacy or superstore, yet in order for you to purchase your medical supplies with confidence, you should look to see that the products the company offers are the ones that fit your specific needs.

For example, you wouldn’t want to purchase respiratory therapy equipment from a company that specializes in blood sugar and diabetic medical supplies. The bottom line is this: you want to purchase your medical supplies from someone who knows about the product they are selling. They know about the latest and greatest medical supplies and items that have been recalled. These specialized medical supply companies keep up with trends in the industry and can give you the attention your health issue deserves.

Always Shop at Secure Websites

When shopping for medical supplies online, it is important to know the site you are using is secure. You will most likely be sending and receiving personal information that you don’t want outsiders to view it. The easiest way to tell that you are shopping on a secure website is to look at the URL address. If it has an “s” after “http” you are in good shape (i.e. “s” stands for “secure”). Some sites have pop-up windows to tell that the site is secure. Furthermore, if a site asks you for your Social Security number, shop elsewhere.

Always Pay With a Credit Card

The safest and most secure way to pay for your medical supplies online is to use a credit card. Your credit card comes with its own set of safeguards and security measures to protect your identity and personal information. Be sure to take advantage of these features. Plus, if at any time you feel like you must contest the charges (i.e. fraud or other problems), your credit card company makes this process quick and easy. Remember: if the website you are using is questionable, take the time to thoroughly investigate it before doing business with them. By following these Top 5 Rules for Shopping for Quality Medical Supplies Online, we hope to make your online shopping experience less stressful. Finally, be sure to call our Customer Support team (800) 653-6888 if you need assistance.