Shipping and Delivery Policy

Standard UPS/USPS shipping rates are only available to the 48 contiguous states (excludes Alaska, Hawaii, and all U.S. Territories, APO/FPO). Orders generally take 24 business hours to process before shipping. If an order is placed after 12:00 p.m. Eastern Standard Time on Friday, then the order will not ship until the following Monday.

Delivery Options and Transit Times

• Economy: 7-10 business days.
• Standard: 3-5 business days.
• Expedited: 2-3 business days.
• Rush Shipping: 1-2 business days.

Shipping to Alaska and Hawaii

Although we offer shipping on most items to Alaska and Hawaii on most items, some items cannot be shipped to Alaska or Hawaii due to carrier restrictions. If you need an item shipped to Alaska or Hawaii, please contact our Customer Support team at support@equipmentandoxygen.com. Shipping prices to Alaska or Hawaii vary based on the destination, weight, and dimensions of the package(s). Shipping cost and delivery time frame will be displayed at the checkout page before you submit your order.

P.O. Box Shipping and Military APO, FPO, and DPO

We cannot ship to Post Office Boxes, Military APO, FPO, and DPO

U.S. Territories: Puerto Rico, Guam, U.S. Virgin Islands

Additional shipping and handling charges will be applied to orders from Puerto Rico, Guam, or other U.S. territories. Puerto Rico, Guam, and other U.S. territories may be charged international shipping and handling charges. Please let us know if you require shipping to these territories (or require international shipping) by emailing us at support@equipmentandoxygen.com.

Canada Orders

Orders from Canada are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. Note: many product warranties do not provide coverage outside the United States, and some products may not be exported under any circumstances due to manufacturers’ restrictions or U.S. law. EquiptmentAndOxygen.com makes no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the U.S.

Free or discounted shipping promotions, or discounted pricing promotions, may not apply to incontinence/diaper supplies, liquids, wheelchairs, and some of our other over-sized items. We apologize, but in order to maintain our low regular prices, we cannot always include these medical supply categories in shipping promotions.

White Glove Shipping

Some items in some place are eligible for white glove delivery. A technician will deliver the product, bring it inside your home and set it up. If you choose white glove delivery, once the item has shipped it cannot be canceled. Any order canceled after white glove items have shipped will result in the customer being responsible for the shipping charges. Please contact our Customer Support team to determine if your item is eligible for white glove delivery at support@equipmentandoxygen.co